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A second-floor washing machine leak in Campbell, CA sent water into an upstairs hallway and bedroom, with moisture traveling down into a garage ceiling assembly below. FloodDry Water Damage Restoration responded to perform water damage restoration, inspecting the affected areas and setting up containment before beginning structural drying. The crew tracked moisture levels daily over the course of the project to confirm the affected materials were drying as expected.
The Call
The emergency call came in after a washing machine leak on the second floor of a Campbell home released water into the upstairs hallway and bedroom. FloodDry arrived within about one hour to begin assessing the situation. Quick response is important in these situations because water can travel through flooring and wall assemblies before it becomes visible in other parts of the structure.
What We Found
Initial moisture readings at the wall and floor junction near the baseboard showed an elevated reading of approximately 64.8, indicating significant moisture intrusion. The crew traced the water path through the carpet, pad, baseboards, and subfloor areas, ultimately finding that moisture had migrated down into the garage ceiling assembly below the affected rooms. While the visible water in the hallway and bedroom was evident, the larger concern was moisture trapped within layered building materials that were not immediately visible.
Scope of Work
The crew began by inspecting the upstairs hallway, bedroom, flooring materials, baseboards, wall areas, and the garage ceiling below to determine the full extent of the water path. Containment was installed in the upstairs hallway to isolate the work area from the rest of the home.
- Lifted carpet, removed saturated pad, and detached baseboards to open airflow paths
- Took moisture readings and opened a limited wall section where hidden moisture required access
- Set containment in the garage and removed damaged ceiling drywall and wet insulation
- Staged drying equipment for structural drying in the garage
- Positioned dehumidifiers and high-velocity air movers throughout the affected areas
Removed materials were documented for the repair scope, including sections of drywall, insulation, baseboards, and flooring components.
Drying and Monitoring
Drying lasted five days, with the FloodDry crew conducting daily moisture monitoring and adjusting equipment placement as needed. Dehumidifiers and air movers were repositioned based on the daily readings to target areas that were drying more slowly, including the layered flooring assembly and the garage ceiling cavity. Drying progress was documented throughout with photos, moisture readings, drying logs, and scope notes.
Result
Drying continued until the affected materials reached readings consistent with industry-standard drying goals for the project. The documentation gathered during the job, including moisture logs and scope notes, was compiled into a package for the homeowner to use for insurance and adjuster review. FloodDry helps with insurance documentation as part of its service.
| Parameter | Detail |
|---|---|
| Location | Campbell, CA |
| Cause | Washing machine leak |
| Areas Affected | Upstairs hallway, bedroom, garage ceiling |
| Initial Moisture Reading | Approximately 64.8 at wall/floor junction |
| Response Time | About one hour |
| Drying Duration | Five days |
| Materials Removed | Drywall, insulation, baseboards, flooring components |
FAQ
What caused the water damage in this Campbell home?
The damage was caused by a washing machine leak on the second floor of the home. The water released into the upstairs hallway and bedroom before migrating downward through the flooring and into the garage ceiling assembly below.
How quickly did FloodDry respond to the call?
FloodDry arrived at the property within about one hour of receiving the emergency call. A fast response helps limit how far water can travel through flooring and wall assemblies.
Why did the crew remove the garage ceiling drywall?
Moisture had traveled from the upstairs leak down through the subfloor and into the garage ceiling assembly below. The damaged drywall and wet insulation were removed to allow proper drying and to prevent trapped moisture from remaining inside the ceiling cavity.
How long did the drying process take?
The drying process for this Campbell project lasted five days. The crew performed daily moisture monitoring and adjusted the placement of dehumidifiers and air movers based on the readings collected each day.
What documentation did the homeowner receive?
The homeowner received a documentation package that included photos, moisture readings, drying logs, and scope notes from the project. This package was prepared to support insurance and adjuster review.
Is FloodDry available for emergency water damage calls in Campbell?
FloodDry offers 24/7 emergency response for water damage restoration in Campbell and other Bay Area communities. The company also offers free inspections to assess the scope of water damage.
Learn more about FloodDry’s water damage restoration services in Campbell, CA.
