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A Los Gatos homeowner discovered wet walls and flooring in the kitchen, prompting a call to FloodDry Water Damage Restoration for water damage restoration services. A plumber had already opened the wall behind a cabinet but could not find the source of the leak. FloodDry’s crew located the hidden pipe leak, completed structural drying, and coordinated the repair and restoration process.
The Call
The homeowner in Los Gatos, CA contacted FloodDry after noticing wet walls and flooring in the kitchen. A plumber had previously opened a section of wall behind a cabinet in an attempt to find the leak but was unable to locate it. FloodDry was brought in to investigate further and begin mitigation.
What We Found
Once on site, the FloodDry team removed several affected kitchen cabinets and sections of wet drywall. This work revealed a leaking pipe hidden inside the wall. Water had traveled along the pipe, spreading to multiple areas behind the kitchen cabinets and into the pantry.
Scope of Work
With the wall opened and the leak source exposed, the plumber was able to complete the pipe repair. FloodDry then moved forward with professional water damage mitigation, which included removal of the affected cabinets and drywall that could not be dried in place.
- Removal of affected kitchen cabinets
- Removal of wet drywall
- Exposure and access to the hidden pipe leak
- Coordination with the plumber for leak repair
- Documentation of damage for insurance purposes
Drying and Monitoring
After the leak was repaired, FloodDry completed structural drying over a period of 5 days. The team documented the damage and the drying process throughout the project, and this documentation was submitted to the insurance company as part of the claim.
| Parameter | Detail |
|---|---|
| Location | Los Gatos, CA |
| Cause | Hidden pipe leak inside kitchen wall |
| Areas Affected | Kitchen cabinets, drywall, pantry area |
| Drying Duration | 5 days |
| Insurance Involvement | Mitigation work approved and paid by insurance |
Result
Because the original kitchen floor tile was discontinued and could not be matched, the insurance company approved replacement of the kitchen tile flooring. FloodDry then completed the restoration, returning the kitchen to a functional condition following the mitigation and repair process.
FAQ
What caused the water damage in this Los Gatos kitchen?
The damage was caused by a leaking pipe hidden inside the kitchen wall. A plumber had initially opened the wall behind a cabinet but could not locate the source until FloodDry’s team removed additional cabinets and drywall to expose it.
How long did the drying process take?
FloodDry completed structural drying over 5 days. The team monitored the drying progress throughout this period and documented the process for the homeowner’s insurance claim.
Did insurance cover the cost of the repairs?
The approved mitigation work was paid by insurance. Additionally, because the original kitchen floor tile was discontinued and could not be matched, the insurance company approved replacement of the kitchen tile flooring.
Why did the cabinets and drywall need to be removed?
The cabinets and drywall in the affected area were wet and needed to be removed to access the hidden pipe leak and allow proper drying. This also allowed the plumber to reach and repair the leak once it was exposed.
Which areas of the home were affected?
Water traveled along the pipe and affected multiple areas behind the kitchen cabinets and into the pantry. The kitchen flooring was also affected, which led to the tile replacement.
Does FloodDry help homeowners with insurance documentation?
Yes, FloodDry documented the damage and the drying process and submitted this documentation to the homeowner’s insurance company. FloodDry helps with insurance coordination as part of its restoration services.
Learn more about FloodDry’s water damage restoration services in Los Gatos, CA.
